Generative AI is transforming work, from technology and healthcare to education and creative industries. However, the true potential lies in the next frontier: 'Agentic AI'—AI that goes beyond analyzing and summarizing to actively reason, make decisions, and take action in complex, and dynamic environments.
In the last blog, we outlined how we reduce complexity with technology.
In this blog, I’m excited to build on the recent announcement and share specific outcomes delivered by the Wave2 of MontyCloud’s CloudOps Copilot.
Our latest innovations are designed to help Managed Services Providers (MSPs) scale their prospecting efforts and deliver Cloud Optimization outcomes to their customers faster without overburdening their technical teams.
Let’s dive into how we’re making cloud operations simpler, faster, and more impactful for our customers.
Unlock the power of Automation and AI, for CloudOps
- “Would you like to free up your Cloud Experts to focus on high-value work like optimization and replatforming?”
- “How much faster could your team close deals if your sellers could handle both business and technical conversations with confidence?”
- “What if you could scan 10x more prospects and deliver value 10x faster with your existing team?”
Imagine if your account managers could engage customers with deep insights and actionable recommendations—without requiring constant support from Cloud SMEs.
Today, MSPs face challenges in balancing operational efficiency and delivering value. Comprehensive Amazon AWS Well-Architected Framework Review (WAFR) assessments, analysis of findings, and creating customer-centric reports take significant time and expertise. Engaging customers also requires tailored messaging and technical support, leading to delays.
MontyCloud’s CloudOps Copilot automates these processes and equips sales teams with tools to prospect faster, engage effectively, and operate efficiently.
Accelerating Time to Value
Current Challenges in Cloud Optimization
Today, MSPs and their sales teams face significant hurdles when prospecting and delivering Cloud Optimization opportunities:
Complex and Lengthy Prospecting Cycles:
- Sales representatives must rely heavily on Cloud Solution Architects and Cloud Engineers to interview customers, connect customer accounts, analyze cloud footprints, and generate findings.
- This multi-step process involves manual prioritization of findings and the creation of customer-ready reports, taking weeks of effort to complete.
Inefficient Engagement on Findings:
After delivering the optimization report, account managers and sales teams typically need Cloud Solution Architects and Cloud Engineers to articulate the findings’ value to customers.
- Engaging with prospects typically requires technical experts to articulate findings and recommendations to both business and technical stakeholders on the customer’s side. This is facilitated by the MSP Sales teams who typically have one or more internal preparatory meetings prior to the meeting
- This multi-layered process slows down the resolution of high value items and requires significant coordination, limiting scalability and accelerated value delivery.
How MontyCloud’s CloudOps Copilot Changes the Game
With the wave2 of our CloudOps Copilot, we introduce two features that shrink the prospecting and customer engagement timelines by 90% and empower MSPs with cutting-edge tools to deliver faster, more impactful results:
Rapid Prospecting and Automation
Sales representatives, even with limited technical knowledge, can rely on the CloudOps Copilot to perform comprehensive cloud footprint analysis, prioritize findings by severity, and create an all-encompassing cloud optimization opportunities report.
This report includes summaries, charts, and detailed recommendations, all generated autonomously, freeing cloud experts to focus on strategic initiatives.
- Cloud Optimization Opportunities Report: The Copilot performs assessments, analyzes findings, and generates a comprehensive report in less than 30 minutes. No manual effort or technical expertise is required.
- MSP Benefits: MSPs can prospect 10x more efficiently with nearly 90% less effort from technical teams.
Streamlined Customer Engagement
Sales teams can now engage their prospects and customers with confidence about the value of their recommendation, with AI powered assistance.
- Live Coaching Module: Enables sales teams to get context sensitive analysis of technical findings, along with business value of such findings to help decision-makers. Sales teams also can ask the Copilot to explain technical fixes so they can engage customer’s technical teams with precision
- MSP Benefits: This capability reduces dependency on MSP cloud experts, enabling faster approval and remediation of high-value items, drastically cutting the mean time to resolution. It frees up the technical team to perform hands-on work such as optimization and architecture improvements.
The Features Driving this Transformation
Automated Scans for AWS Well-Architected Framework Reviews and Comprehensive Reports
The CloudOps Copilot now delivers automated WAFR scans, generating detailed reports with:
- Executive Summary: Highlighting key optimization opportunities.
- Cloud Cost Analysis: Historical spend insights and savings opportunities.
- Resource Optimization: Detailed inventory analysis and prioritization.
- WAFR Optimization Opportunities: Actionable recommendations aligned with AWS best practices.
This capability empowers MSP sales teams to engage prospects with data-driven insights and targeted recommendations, eliminating the need for extensive technical support in the initial stages.
Live Coaching Module
The coaching module is a game-changer, providing:
- Multimodal Explanations: Simplified explanations for business stakeholders and technical deep dives for IT teams.
- Remediation Guidance: Clear steps and even code snippets to address findings, reducing time-to-value.
- Language Support: Available in 25 languages, making it accessible for global teams.
Unlocking Value for MSPs and End Customers
MontyCloud’s CloudOps Copilot doesn’t just transform MSP workflows; it also drives tangible results for end customers:
MSP Benefits:
- Accelerated deal closures through automation.
- Differentiation in a competitive market with cutting-edge AI capabilities.
- Increased trust from customers by delivering measurable outcomes.
- Align to AWS partner programs like the Migration Acceleration Program (MAP) and the AWS Well-Architected Partner Program.
End Customer Benefits:
- Better ROI on cloud investments.
- Reduced operational complexities, allowing more focus on innovation.
- Enhanced security, compliance, and performance metrics, aligned with business goals.
The Technology Behind the Value
Our CloudOps Copilot builds on MontyCloud’s robust platform and multi-agent framework:
- Collaborative Agents: Each agent specializes in a specific workflow, working in harmony to deliver sophisticated, multi-step outcomes.
- AI-Driven Insights: Leveraging Anthropic’s Claude, Amazon Bedrock, AWS OpenSearch, and other cutting-edge technologies to provide precise, actionable recommendations.
- Responsible AI Practices: Ensuring transparency, data integrity, and alignment with AI Safety Levels (ASL-2, ready for ASL-3).
Conclusion
MontyCloud’s CloudOps Copilot wave2 represents a new era in cloud operations, redefining how MSPs and enterprises manage, optimize, and secure their cloud environments. By accelerating prospecting, simplifying engagements, and delivering measurable outcomes, we’re empowering our customers to achieve their goals faster and more effectively than ever before. These launches are upleveling our customers’ sales teams to operate like cloud architects.
Join us in shaping the future of cloud operations. Discover how MontyCloud’s CloudOps Copilot can transform your operations today.
Written by: Venkat Krish (Co-Founder, CPO) and Mitchell Ivanicki (Head of GTM)